Returns and Complaints
Create return
If you wish to return your purchased items. We recommend that you use the form here, don´t worry it is fool proof.
I created the return case. What happens next?
- Is it a complaint?
Please send photos/video of the defect to info@balconylivingcph.com and wait for us to reply. We try our best to respond within 24 hours on weekdays.
- Is it a return of items that are too large to be shipped in a regular package?
Please wait for us to get back to you by e-mail. We will answer within approximately 24 hours on weekdays.
- Is it a return of items, where the items are able to be shipped in a regular package?
Ship the item(s) to us.
Please send the parcel(s) to the following address:
Balcony Living Cph ApS
C/O System Transport
Kumlehusvej 1B
4000 Roskilde
Denmark